Shipping policy

Shipping & Order Policy

Welcome to The Junk, and thank you for choosing a one-of-a-kind product crafted with purpose and care. Below are the key details about how we process and ship your orders to ensure a smooth and transparent experience.

Order Confirmation

Once you place your order, you will receive an order confirmation email with your order number and receipt.
Please check both your inbox and spam/junk folder.
If you do not receive this email within a few minutes, please contact us at info@thejunkdesign.com with the subject line "Order Confirmation Not Received," and our team will assist you.

Shipping Charges and Processing

Our goal is to dispatch your order as quickly as possible:

  • Handling Time: Orders are processed and shipped within 1–2 business days after confirmation.

  • Transit Time: Delivery times vary depending on destination:

    • Netherlands: 1–2 business days

    • Germany: 2-3 business days

    • Europe: 2–3 business days

    • International: 5–7 business days

Please note that shipping times may vary slightly during peak periods or due to carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen delivery method.
We offer free shipping on qualifying orders, as detailed during your checkout process.

⚡ Customs Duties and Taxes:
Netherlands & EU: VAT is included, and no additional charges apply upon delivery.
International orders: VAT, import taxes, or customs duties may apply depending on your country and are the responsibility of the customer.

Shipping Method

We partner with trusted courier services to ensure the fastest and most reliable delivery based on your shipping address.

Changing Your Shipping Address

If you need to update your shipping address after placing an order, please contact us within 12 hours at info@thejunkdesign.com.
After an order has been processed or shipped, we are unable to change the shipping address.

Order Cancellations and Modifications

To cancel or modify your order, please contact us as soon as possible at info@thejunkdesign.com.
Once an order has been shipped, it cannot be canceled or modified.

Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Please use this number to track your order’s progress.
If you do not receive a tracking number within 3 business days after placing your order, please contact us at info@thejunkdesign.com for assistance.

Order Issues and Pricing

We strive to maintain accurate product and pricing information at all times. However, we reserve the right to refuse or cancel any order in the event of pricing errors or unforeseen issues.
If such a situation occurs, we will notify you immediately and offer further options.